{"id":205,"date":"2022-12-22T08:42:52","date_gmt":"2022-12-22T08:42:52","guid":{"rendered":"https:\/\/jknsarawak.moh.gov.my\/hsa\/?page_id=205"},"modified":"2025-10-28T14:46:01","modified_gmt":"2025-10-28T06:46:01","slug":"unit-kualiti","status":"publish","type":"page","link":"https:\/\/jknsarawak.moh.gov.my\/hsa\/unit-kualiti\/","title":{"rendered":"UNIT KUALITI"},"content":{"rendered":"\n

UNIT KUALITI HOSPITAL SRI AMAN<\/strong> \ud83c\udfe5\u2728<\/h1>\n\n\n\n

PENGENALAN<\/strong> \ud83d\udccb<\/h2>\n\n\n\n

Latar Belakang:<\/strong>
Aktiviti Unit Kualiti Hospital Sri Aman telah bermula semenjak tahun 2011 yang meliputi penyelarasan dan peningkatan program kualiti di Hospital Sri Aman. Pada mulanya, ianya dikendalikan oleh seorang Ketua Jururawat dengan dibantu oleh seorang Penyelia Jururawat.<\/p>\n\n\n\n

Bermula tahun 2018, hanya seorang Pegawai Perubatan ditempatkan di unit ini sepenuh masa hingga Jun 2022. Dengan kerjasama daripada Pengurusan Tertinggi HSA dan semua jabatan\/unit, unit ini bertindak dalam memantau dan menyelaras aktiviti kualiti<\/strong> seperti:<\/p>\n\n\n\n

    \n
  • Hospital Performance Indicators For Accountability (HPIA) \ud83d\udcca<\/li>\n\n\n\n
  • Clinical Services Quality Indicators (CliSQI) \ud83d\udcc8<\/li>\n\n\n\n
  • KPI (Key Performance Indicator) \ud83c\udfaf<\/li>\n\n\n\n
  • Peri-Operative Mortality Review (POMR) \ud83c\udfe5<\/li>\n\n\n\n
  • Morbidity And Mortality Review (MMR) \u2695\ufe0f<\/li>\n\n\n\n
  • Pelaporan Insiden berkaitan Keselamatan Pesakit \ud83d\udee1\ufe0f<\/li>\n\n\n\n
  • Patient Safety Goals \ud83c\udfc6<\/li>\n\n\n\n
  • Akreditasi \ud83d\udcdd<\/li>\n\n\n\n
  • Privileging \ud83d\udc69\u200d\u2695\ufe0f<\/li>\n\n\n\n
  • Kajian Kepuasan Pelanggan \ud83d\udcac<\/li>\n\n\n\n
  • Audit Klinikal \ud83e\uddfe<\/li>\n\n\n\n
  • Dan sebagainya<\/li>\n<\/ul>\n\n\n\n

    Unit ini memainkan peranan penting dalam memastikan kualiti penjagaan kesihatan dan keselamatan pesakit di hospital<\/strong> sentiasa dipantau dan diperbaiki.<\/p>\n\n\n\n

    \n\n\n\n

    VISI<\/strong> \ud83c\udf1f<\/h2>\n\n\n\n

    Menjadi pusat kecemerlangan bagi aktiviti peningkatan kualiti dan keselamatan pesakit<\/strong> di Hospital Sri Aman.<\/p>\n\n\n\n

    \n\n\n\n

    MISI<\/strong> \ud83c\udfaf<\/h2>\n\n\n\n

    Menerapkan sikap yang positif dan komitmen yang teguh terhadap aktiviti peningkatan kualiti, sambil menggunakan pelbagai inisiatif kualiti sebagai alat pengukur<\/strong> bagi meningkatkan tahap perkhidmatan penjagaan kesihatan dan keselamatan pesakit selaras dengan keperluan Program Peningkatan Kualiti Penjagaan Perubatan.<\/p>\n\n\n\n

    \n\n\n\n

    OBJEKTIF<\/strong> \ud83d\udee1\ufe0f<\/h2>\n\n\n\n
      \n
    • Bertindak sebagai unit yang menyelaras, memantau, dan melaporkan aktiviti-aktiviti kualiti<\/strong> di peringkat hospital.<\/li>\n\n\n\n
    • Memastikan aktiviti-aktiviti kualiti di peringkat hospital dijalankan dan dipantau<\/strong>.<\/li>\n\n\n\n
    • Menganalisa pencapaian aktiviti peningkatan kualiti mengikut standard yang ditetapkan.<\/li>\n\n\n\n
    • Mengenalpasti kekurangan atau penambahbaikan yang perlu dilaksanakan dari segi perkhidmatan penjagaan kesihatan dan keselamatan pesakit serta mencari langkah penambahbaikan demi memastikan kualiti perkhidmatan kesihatan yang cekap dan efisyen.<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      SKOP PERKHIDMATAN<\/strong> \ud83d\udccb\ud83d\udcbc<\/h2>\n\n\n\n
        \n
      • Mengumpul data, menyemak dan menghantar pelaporan pencapaian\/data KPI (Key Performance Indicator), HPIA (Hospital Performance Indicator for Accountability), CliSQI (Clinical Services Quality Indicators), Aktiviti Performance Audit serta pelaporan indikator lain yang berkaitan.<\/li>\n\n\n\n
      • Mengumpul dan menyemak pelaporan SIQ (Shortfall in Quality) dan laporan-laporan lain di peringkat hospital yang berkaitan dengan HPIA dan CliSQI, dan menghantar laporan tersebut kepada Jabatan Kesihatan Negeri Sarawak (JKNS).<\/li>\n\n\n\n
      • Mengadakan lawatan pemantauan berkaitan aktiviti kualiti (audit)<\/strong> termasuk audit dalaman HPIA dan CliSQI di peringkat hospital dan mengikuti audit luaran apabila dipanggil.<\/li>\n\n\n\n
      • Menyelaras dan mengendalikan Mesyuarat Jawatankuasa HPIA dan KPI<\/strong>.<\/li>\n\n\n\n
      • Memantau maklumbalas\/laporan aktiviti audit klinikal, inovasi, QAP (Quality Assurance Project) dan penyelidikan.<\/li>\n\n\n\n
      • Menyelaras dan mengendalikan Mesyuarat Jawatankuasa Audit Klinikal<\/strong> peringkat hospital.<\/li>\n\n\n\n
      • Mengelola kursus\/latihan\/bengkel berkaitan aktiviti inisiatif\/peningkatan kualiti.<\/li>\n\n\n\n
      • Mengumpul data dan menghantar pelaporan pencapaian Piagam Pelanggan Teras KKM<\/strong> kepada JKNS.<\/li>\n\n\n\n
      • Menerima laporan dan menyelaras laporan insiden berkaitan keselamatan pesakit; menghantar laporan minimal report \/ Root Cause Analysis (RCA) \/ Multiple Incident Root Cause Analysis (MIRCA) ke JKN dan memastikan pelaksanaan langkah penambahbaikan.<\/li>\n\n\n\n
      • Mengumpul data dan menghantar pelaporan pencapaian Patient Safety Goals<\/strong> kepada JKNS.<\/li>\n\n\n\n
      • Menyelaras dan mengendalikan Mesyuarat Jawatankuasa Keselamatan Pesakit<\/strong> di peringkat hospital.<\/li>\n\n\n\n
      • Menyelaras, mengendalikan mesyuarat dan menyediakan laporan berkaitan Morbidity and Mortality Review (MMR)<\/strong>.<\/li>\n\n\n\n
      • Menerima laporan kes, menyelaras dan menghantar data Perioperative Mortality Review (POMR)<\/strong>; serta menyelaras mesyuarat berkaitan POMR di peringkat hospital.<\/li>\n\n\n\n
      • Menyelaras aktiviti latihan akreditasi di peringkat hospital.<\/li>\n\n\n\n
      • Menyelaras dan mengendalikan Mesyuarat Jawatankuasa Akreditasi<\/strong>.<\/li>\n\n\n\n
      • Menyelaras dan mengendalikan Mesyuarat Jawatankuasa Penasihat Perubatan \/ Medical Advisory Committee (MAC)<\/strong>.<\/li>\n\n\n\n
      • Mengumpul permohonan baru dan pembaharuan Sijil Privileging staf<\/strong> Hospital Sri Aman dan mengendalikan Mesyuarat Jawatankuasa Privileging Kluster Sarawak Tenggara.<\/li>\n\n\n\n
      • Menyelaras dan menganalisa Kajian Kepuasan Pelanggan (PSQ-18)<\/strong> di peringkat hospital.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        KESIMPULAN<\/strong> \u2705<\/h2>\n\n\n\n

        Unit Kualiti Hospital Sri Aman memainkan peranan penting dalam meningkatkan standard kualiti dan keselamatan pesakit<\/strong> melalui pemantauan, audit, laporan, dan koordinasi pelbagai aktiviti kualiti. Dengan kerjasama daripada semua jabatan dan pengurusan hospital, unit ini memastikan perkhidmatan kesihatan yang efisien, selamat, dan berkualiti<\/strong> diberikan kepada pesakit. \ud83c\udf1f<\/p>\n\n\n\n

        Unit ini juga bertindak sebagai pusat rujukan dan penggerak inisiatif peningkatan kualiti<\/strong> di hospital, sambil memberi latihan berterusan dan peluang pembangunan kepada staf untuk memastikan kualiti perkhidmatan sentiasa berada pada tahap optimum. \ud83d\udcbc\ud83d\udcc8<\/p>\n","protected":false},"excerpt":{"rendered":"

        UNIT KUALITI HOSPITAL SRI AMAN \ud83c\udfe5\u2728 PENGENALAN \ud83d\udccb Latar Belakang:Aktiviti Unit Kualiti Hospital Sri Aman telah bermula semenjak tahun 2011 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-205","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/pages\/205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/comments?post=205"}],"version-history":[{"count":7,"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/pages\/205\/revisions"}],"predecessor-version":[{"id":2000,"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/pages\/205\/revisions\/2000"}],"wp:attachment":[{"href":"https:\/\/jknsarawak.moh.gov.my\/hsa\/wp-json\/wp\/v2\/media?parent=205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}